Track your order
Use this page to track your order by entering the tracking number from your confirmation email. For any questions, just scroll to the bottom of the page to contact us.
Shipping FAQs
When will my order be shipped?
When will my order be shipped?
Orders are processed within 24–48 business hours after confirmation. Once shipped, you will receive an email with the shipping details and tracking code.
Why is the shipping time delayed?
Why is the shipping time delayed?
General shipping time is 7-10 working days. However, due to force majeure factors (natural disasters, weather) and other reasons, logistics customs clearance will be delayed by 2-3 working days. We're sorry about that. If you have any questions, please feel free to contact our customer service: support@roava.com
Where can I find the tracking number?
Where can I find the tracking number?
The tracking code is sent via email along with your order confirmation. Please check your inbox (including spam or promotions folders)
What happens if I’m not home when the delivery arrives?
What happens if I’m not home when the delivery arrives?
The courier will attempt a redelivery. Alternatively, you may receive instructions to pick up your package at a nearby collection point or to reschedule the delivery.